Gujarat State Road Transport Corporation [Gsrtc] — I'm complaining about bad behaviour of bus driver and conductor

We were to travel from Morbi to Halvad on 17th June 2023. The driver of bus which departed from Morbi busstand to Dahod at 10:00 PM were extremely rude and disrespectful to us. He told us to get out of the bus and didn't gave us ticket to Halvad despite of the fact that route banner on the bus had Halvad station in it. The driver was using swear words and continuously provoked us to fight back. On telling him that the route on the board permits Halvad station, he replied that it's his bus and he'll not stop there. Furthermore, on complaining the same to the officials at enquiry seat and management, they were ignorant for the matter and didn't reply in an affirmative way to solve the matter.
I request the officials to please consider the complaint and tell the Morbi GSRTC management and the driver of the bus from Morbi to Dahod departed at 10:00PM for the same. Adding on to it, I request this complaint of mine to get looked upon widely. It is very disrespectful for a passanger when drivers and conductors behaves unfriendly and in negative manner.