Gujarat State Road Transport Corporation [Gsrtc] — Proper working with Empathizes on SAFETY

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GUJRAT STATE TRANSPORT CORPORATION

I was travelling from Bhavnagar to Anand on 13th oct 23 by GSRT bus trip code 0745BGDNBRDEXP -BAGDANA TO BARODA along with my family with reservation seat no 11 &12. The bus ( GJ 18/Z8119) almost in time at 10 AM. We just about get in the bus, there was aloud sound of bursting with dense smoke. The bus tire had developed a puncture. The conductor was nice enough to guide us that we shall have to Waite still the necessary replacement of tire is done. But the benches provided in sitting area having defect in many seats-it was not possible to sit as the bench seats have broken supporting hinges.We had to seat on ground. My self is 84 years of age, my family also old along with other aged ladies had difficulty in sitting on ground
After about one and half hour, the defecting tier was replaced. We were about to get in the bus, we were told that bus will go to workshop to unload the defective tire then it will come back to proceed further
We had to get down at Karamsad chokdi. At the time of getting down from bus, the height to downside of road is such that it is extremely difficult to old lady to get down from bus-it is really FREE FALL without any support !!! I strongly believe that remedial measure should be taken to avoid such situations.
I am a graduate of mechanical engineering with advance training in mechanical engineering in Germany with CDG-and worked as chief engineer with Birlas Century group of companies. And then worked as Technical advisor for more than 10 years. Especially for critical machine maintenance of continuous process industries-I am of the opinion that GSRTC should seriously think the importance of machine maintenance especially for the safety of the passengers including old lady getting down from bus