Gujarat State Road Transport Corporation [Gsrtc] — Refund My Reservation Amount And Misbehavior By Mehsana Depot Manager

I Made Reservation to Mehsana Modhera x To Patan on DOJ 10/12/2022 ( Time 8;15) in Express Bus Ahmedabad To Patan With Seat No:24, 25, 26.

I entered the bus depot at 8 o'clock, I had 2 senior citizens. I waited for the bus at the depot for 1 hour But the bus did not come there,
During 1 hour I spoke to the depot inquiry officer But they misbehaved with me and not giving me a proper answer, When he did not answer, I spoke to the Mehsana depot manager but he told me that That is not in our responsibility So I asked whose responsibility this? So the depot manager replied angrily and behaved badly. Even the number of the reserved bus was not coming through the message, so I asked the depot manager, but he did not give the same answer and got angry. And if something happened to the senior citizens by that time, then who's responsible for that? Is this GSRTC Arrangement and responsibility of such guardians for senior citizens ? Who is responsible for this AHMEDABAD DEPOT OR MEHSANA DEPOT For Reservation Service?