Gujarat State Road Transport Corporation [Gsrtc] — Subject: Complaint Regarding Bus Conductor's Misbehavior and Inappropriate Language Towards Passengers

Dear Respected Sir,

I hope this email finds you well. I am writing to bring a serious matter to your attention regarding the recent incident involving one of your bus conductors. On date-13/05/2023, I, along with several other passengers, experienced extremely disrespectful and offensive behavior from the said conductor during our journey. The conductor not only used harmful and abusive language but also disrupted the smooth progression of our journey.On 13/05/2023, I boarded Ahemdabad Gita mandir bus stop from with the intention of reaching Amreli. However, during the journey.

The incident has left a lasting impact on me and the other passengers who were subjected to such unacceptable conduct. It is disheartening to witness a staff member, who is supposed to provide assistance and ensure a safe and comfortable journey, behaving in such a manner. This kind of behavior not only compromises the social well-being but also affects the mental health of the passengers.

I kindly request you to treat this matter with utmost seriousness and take immediate and appropriate action against the conductor involved. It is crucial to set a benchmark and maintain a high standard of conduct for all your staff members. Instances like these should not be tolerated, as they tarnish the reputation of your company and create an unfavorable environment for passengers.

I urge you to thoroughly investigate this incident, gather evidence from witnesses, and take necessary disciplinary actions as per your company's policies. Additionally, I request you to implement strict guidelines and provide adequate training to your staff members regarding appropriate conduct and customer service. Such measures will ensure that incidents like these are prevented in the future, and passengers can trust in the professionalism and respectfulness of your staff.

I trust in your commitment to addressing this issue promptly and effectively. Your swift action will not only restore passengers' confidence but also reaffirm your dedication to providing a safe and pleasant travel experience. I would appreciate being informed of the actions taken to address this matter.

Thank you for your attention to this complaint. I look forward to a positive resolution and a better travel experience with your company in the future.

Sincerely,
Jay Gosai
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