Gujarat State Road Transport Corporation [Gsrtc] — Such an unethical behaviour of the conductor

Bus timing was 7 pm and we were in a traffic some 200 metres from busstop. My brother's confirmed seat was from surat to mundra. Conductor called some 10 mins before the time and left at 7 pm without any warning. After that to know where is currently the bus and next Stop we called him but he blocked our registered mobile number and also stopped responding from other mobile number. He also started blocking other numbers from we were trying him bcoz our journey was long and important. He also warned us to never call again. We again tried from other mobile number and asked him atleast tell us where is the next stop we can reach there.but he stopped responding. Then gain from other mobile no we pleaded him to tell where is the exact next stop so that we can reach there at time. Then he shared us and we reached there bcoz we were just behind that bus. There he told us that we do not call anyone for bus and never stop even for 5 mins. Such an unethical behaviour from public service official. Now the point is what is point for booking if the conductor never responds and what if we missed our bus which is always important for anyone traveling with the confirmed seat. He blocked our registered mobile number. Is this ethical. Just for 5 mins that too bcoz of traffic whuch was jst some 200 metres.such an unethical and shameful behaviour. Bus no is gj 18 z 3172 and date is 16/5/23 and bus time was 7 pm from surat to mundra. Incident happened at surat central busstand.