Haldiram Bhujiawala — Stale Sweets

Address:

605 Anandapur road

Dear All,
It is just to bring it in your notice that one of your franchisee stores Prabhuji located in P 43, CJT Scheme Kankurgachi Ground Floor, Phone +[protected] is serving Food and Sweets. I visited the store on 26.10.2022 .I ordered 500 gm Kaju Barfi and 15 Gulab Jamun on the occasion of Bhai Dooj. To my utter surprise I found that the Kaju Barfi was Stale and it was damaged and was black in color and too smelly. I complained about the same when i got a complaint from my sister's house as it was delivered to her"This is very common and nothing to worry". I took the thing seriously and complained about that to the store people over the phone and send the pictures as well. This guy just told me that bring the sweets we will change it and i informed him as its your mistake kindly deliver it to my sisters place else refund the money and collect your damaged sweets.They informed me that we have a shortage of people and we will try to deliver the sweets and before leaving the store we will inform u in advance so that somebody can receive the order and return back the sweets. I already informed them as its a time of Bhai dooj my family might not be available so inform me in advance before leaving the store but the guy directly reached to that location and calling me after that.I told him why you have not informed me before leaving the store he said we didn't had enough time and therefore he returned back to his store and didn't deliver the sweets. Inspite of requesting him so many times that kindly wait for ten mins so that i can tell my sister to return home within 10-15 mins or else give the sweets to security he denied and took back his sweets and told me to come to collect the sweets.
In place of asking for apology the staffs contested me. I was surprised with behavior of the staffs in the store. I never expected this kind of service and food quality from a reputed brand like Haldiram's (Prabhuji).

Requesting you to please take a immediate against the same and move the case to consumer court.

I have all the proof like images of the sweets.

Warm Regards,
Pawan Agarwal
[protected]