Harmony Honda — The company played with my safety as NUTS bolt were loose.

Address:

Mohali, Punjab

This is to bring in your kind notice that I purchased Honda AMAZE (PETROL) Veh.Reg.No.-PB65Y9536 At 19/08/2014 from almost 9 months from my purchase, I met with an accident at the road side with manhole due to which the left axle was damaged to a certain extent and there was a problem with the suspension as well as informed by your service advisor MANOJ KUMAR. The accident took place on 28th April, 2015 at 2p.m at sector 70 Mohali approx. 2-3 kms near to the service station of harmony Honda. And I made a call to the RSA at 2:10p.m, the 24 into 7 help was so busy that the executive did not answer my call till 2:30p.m. Standing helpless on the road side the road side assistance which aims at providing the female customers the best help possible was provided at 5:30p.m. The delay and harassment is a shame to the same female customer. Henceforth the company should restrict its usage of RSA because it defines no help. After my car reached the body shop Add- C-107, INDUSTRIAL AREA PHASE 7, MOHALI, PUNJAB, INDIA. I was called up informing the damage but without estimation of the monetary loss all because I guess they did not how to calculate it??? I was told it would take about 7-10 days as it takes time for the delivery of the spare parts ordered. Being a customer I had to call and ask is my car ready and on the 12th may at 1:55p.m I was informed by the refereed service advisor that ur car is ready. I answered him a simple question Have you taken the test drive of my car...??? Is my car ready and throughly okay??? The service advisor said Yes mam test drive has been taken On reaching your service station at 5p.m When I went with the mechanic MR. SUKHDEV SINGH to take the test drive, within 100 metres o[censored]r service station periphery the mechanic took the car back because there was a lot of noise and as stated the NUT BOLTS were LOOSE. To which your complete staff, your body shop people, the other customer with me is a proof. To which your service manager Puneet Bedi didn't take a seat to care about. And after repeated strong withholdings they agreed for there fault. And two o[censored]r mechanics when asked the same thing face to face had different statements. ITS A SHAME TO SAY THAT SUCH A BIG COMPANY HONDA IS LEAST CONCERNED FOR THE SAFETY OF THE CUSTOMER. And i[censored]nknowingly trusting the company if I would I have taken the car...please let me know who would have been responsible for the losses...??? FURTHER your service manager MR. Puneet Bedi misbehaved, secondly did not provide any number of head for further help. The number provided for MR. JASWINDER SINGH stating he's the head of North region was false and he did not even listen to any query and problem. After taking the delivery to which your staff said there will no further incidents claimed Today on the 15th may when I drove that car again, I saw the console area near the gear box was loose. On complaining today they compared with the car in your showroom and saw that yes there was a problem and hence your mechanic MR. JASSI he tightened the nut bolts. Hence being the customer firstly I was harassed at the road side assistance, then at your service shop, and then your staff played with my safety. Before I proceed for my legal actions for the carelessness towards the customers safety's by the company it was my duty to inform you. As now I want a new car because I don't have any kind of faith in the company whether you have even changed the spare parts or not. Please acknowledge and hence let me know what actions being a CEO will you take for this behaviour by the COMPANY, ( and the company staff Mr. Puneet Bedi Mr. Jaswinder Singh Mr. Manoj Kumar(service advisor) ) which believes in taking care of customer and stated customer our pride. I shall be highly thankful to you if you could take some serious actions because as your staff says “ even i[censored] complaint, other than the apology you won't get anything” I want an answer to this as soon as possible. Thanking you Amrit pal kaur [protected] Vehicle owner Honda Amaze (petrol) Model-S Registeration number- PB65Y9536