Hathway — [protected]: escalated complaint against hathway[protected]w797653

Address:

Branch Office: 3RI CompuTech, 3rd Floor,"DurgaShankar", Shubham Hotel Lane, Opp. Sambhaji Park, Deccan, Pune - 411004 +91 8669653366 / 020-25511177, 411004

Dear team,
This is to inform you that the issue is persisting since august month.
I have an account number [protected], which is a prepaid connection of hath way with the amount of approx 14000/- per year in advance for 50 mbps speed for 1000 gb data per month.
I am an honest customer of hathway where within pune i have multiple connections, at my home and in different office premises also.

Since last month am regularly raising a complaint and escalating this issue. The complaint is getting closed every evening with a comment of the issue resolved successfully.

Here, since hathway has already taken the amount they are not seriously looking into this issue, according to the site technical supervisor the cable has to be changed otherwise this issue will not get resolved.

Every day my team members come in the office and raise a request for not working internet, and then someone from technical support team reset the account and it works fine for some time.

Kindly can i request you to look into this once again?

Regards,
Ritesh sharma
[protected] / [protected]