Hathway — Account No. 979188 , unauthorised charges

Address:

Mumbai City, Maharashtra

I have been making regular payments with Hathway without any defaulting. Few months back I got a call with an offer which I accepting claiming to change my modem and wifi router free of cost as it will give me 2 mbps speed with the current broadband offer of 11 Gb per month and post the usage low speed. However, they charged me Rs. 1000 extra is the following bill i.e. instead of my regular Rs. 785, they sent a bill of Rs. 1785/- for which I wrote a complaint and after 1 month it got resolved with several follow ups and calls However, the late fees that were incurred due to non payment of their requested amount is still shown as outstanding month on month and they lower the speed suddenly in the middle of the month Need your help to resolve this matter Dinesh baria [protected]@yahoo.com [protected]