Hathway — Always cheat by providing false info and never provide service promised

Address:

Mumbai City, Maharashtra

Hi, I took hathway connection with the only reason that they assured a power backup. Despite confirming 1000 times prior to taking this connection, the end result was they do not provide a power backup . Upon complaining, they say they do not have a power backup only in my area. I took their internet connection as me and my husband need to work from home often and hence needed complete connectivity during power shutdown too. The worst that happened was when my husband was complaining in their office regarding this same issue, I called them up saying I need a new connection, provided my area name and again put fwd the same question that whether they provide a power backup as I need connectivity during power shutdown. I received the same assurance again. I asked them to cross check . But they still assured that they do have a power backup for 8 hours. With all this, we somehow managed 3 months as the plan was for 3 months. Once over, we started receiving calls for renewal. Initially we didn't renew as we were very tired of their poo service. But, me and my husband are flying to Australia in the next week and hence we had no time left for a new connection of some other service provider. We spoke to them and they offered us a service of 4 months with payment for only 3 months. We took the service. Last week we did the payment through cheque and within 2 days the plan of 5 mbps suddenly was changed to 0.5 mbps . On complaining, they say they have some issue in their system due to which this happened, and it will take 7 days to resolve this. I am really tired since 3-4 months and want them to stop cheating with other people. they really need qa proper lessonm