Hathway — Annoying behaviour of Cable Operator

riva sinha

Address:

Bangalore, Karnataka

Hello All, Please take this complain very seriously. I am a resident of Munnekolala, Marathalli, Bangalore-560037..Every 2-3 days there will be an issue with Cable coonnectivity and so many times we have called this Cable Operator asking to check the problems but they always be rude, we thought of making good rapport so that they should atleast show some respect and have the issue resolved. Today also, there is no connectivity for cable when I called they told me to wait for 20 minutes which happened three times and after that they started banging the phone on me. I called the Headoffice Bangalore Shree Complex, 4th Floor, 73, St.Johns Road, Bangalore-560042. Tel : +[protected]; +[protected]; +[protected] AND ALL THE NUMBERS ARE BUSY ALL THE TIME. Then again I called the cable operator in his land line[protected] and he informed that TECHNICIAN informed that there is an issue from Head office and not giving proper time frame. I called these Operators:- [protected]-Madhu(He switched of his mobile) [protected]-Purushothama (Phone is busy all the time) [protected]-Venkatesh (Phone not reachable). What are we supposed to do...I informed them there is a semi final match and cable is not coming and he told that for us it is also not coming, I told that we pay money for the service and not for all this and then nobody is coming on Phone. Cable Operator address:- SLV Cable TV & Internet Services #300, 7th cross, Lakshmi Layout, Munnekolala, Marathalli Post, Bangalore - 560037

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Comments

Hathway Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Riva Sinha,

We apologize for the inconvenience caused. Please share your smart card number. We will get in touch with you and provide assistance.

Regards,
Hathway Cable

Vickram8's reply, Oct 22, 2016

000051801660, please check and service is interrupted you are kind of fraud keep interrupting service for four to five continuous days and charge us for whole month.. this is my 3 time in three continuous months. please disconnect my connection asap...

Anupkum2

from Bangalore, Karnataka

Its happening for all the consumer in Munnekolala. Its technique of saving money for them. We pay full amount to them for 30 days. But they pay less than half of that to hathways, since half of the month cable is off and we are not using. So hathways charges them on day basis. They are saving a lot for them. Better go with DTH.

kichan

from Bengaluru, Karnataka

We have been paying full amount to them for 30 days. But they pay less than half of that to Hathaway's, since half of the month cable is off and we are not using. So Hathaway's charges them on day basis. They are saving a lot for them. Better go with DTH.He comes every first week of the month .From the very next week the cable is cut off till a few days before the next month beginning .We are paying you money it is your duty to provide us with DTH .You are failing in your duty

rajeshwari99

from Ahmedabad, Gujarat

Same here, We are also facing the same problem as mentioned by Mr.Ravi Sinha, Iam the resident of Shriram Samruddhi, Kundanahalli gate, Bangalore. On my complaint to the cable operator, without even checking the problem, they have taken the hathway setup box saying that the capacitor is gone and we need to pay Rs. 200 for the same. Even after a months time we still have not received the box nor the complaint has been resolved.

Iam fedup of these guys and hathway service . and have no option.
Calling & talking to them politely and following up everday which has become my routine work. Especially chasing[protected]Purushothama (Phone is busy all the time). Request you to pls look into this.

VERY WORST SERVICE FROM SLV CABLE NETWORK. ACTION TO BE TAKEN...

Rajeshwari

kfarasan

from Chennai, Tamil Nadu