Hathway — Auto conversion of my account and poorest service | |||||
My account was automatically converted to postpaid from prepaid without my confirmation or intimating me. As per the amount confirmation with the Hathway executive I made entire payment for one month prepaid 25 GB FUP plan. After few days, I got a call and got to know that my plan has been changed to postpaid. I requested for change to prepaid back. Despite of solving this, they sent me a bill well before I had exhausted my 1 month for which I had already paid. Every Hathway executive will give different different information and then all blame goes to customer. I request hathway to revert back the bill sent to me and convert my plan back to prepaid. I have already sent them a mail for this and if they won't do this, terminate my connection. I no longer want it. With such a poor service. I have been following with them for quite some time now. No resolution, despite they are still asking for money to convert the plan. Was this information helpful? | |||||
Hathway customer support has been notified about the posted complaint. | |||||
4 Comments | |||||
Comments
They also promised to convert the plan to prepaid by 1st Feb which they haven't done yet.
Reply
Dear Anup, we apologize for the inconvenience. An executive will get in touch with you ASAP.
connection acc no. is 1506104
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