Hathway Boradband — Cheating by company

Address:	New Delhi, Delhi, 110018
Website:	hathway.com

I had earlier also made complaint in these columns. I am a subscriber no. [protected] (Broadband) for 50mbps 75 gb scheme. The company is cheating me and not listening to the complaints. Following are few examples:
A) against the committed speed of 50mbps, the speed i got was even upto 0.17. Repeated complaints did have some respite but temporary. The company is insensitive to the complaints.
B) the service got activated w. E. F. 3.04.2016 but i am being charged w. E. F. 31.03.2016. No amount of complaints have any effect on the company.
C) the company has perhaps some cheating software installed in its system. The download limit is exhausted very fast. Again no amount of complaint has any effect.
D) the company also does not listen to the complaint that in a day, not more than 24 hours, the broadband can function. It is charging me for more than 24 hours a day on many occasions. Detailed complaints giving instances where i have been charged for more than 24 hours usage in a day did not have any effect.
E) the person who sold the connection to me does not come on line and this issue does not effect the company as despite complaints, no response.
F) perhaps the company has forgotten that they have not trapped me permanently and that they need the customers to recharge also.
G) i have recording of all the complaints and the conversation with the customer care which any body can approach me and listen.

Prospective customer of hathway may please consider my experience and even can also talk to me before taking a decision to subscribe for hathway broadband.

Urjit singh
Tele. [protected]