Hathway — Braodband plan update and installation

Address:

Mumbai City, Maharashtra

My account number 1062694. I have talked to customer care regarding the update of broadband service and they have asked to make a payment and services will be upgraded and modem will be replaced and configured within 3 working days. As I have specifically told them to I need connection upgrade as soon as possible and they have promised to install and upgrade the connection in 3 working days. I have made the payment on 18th Aug 2015. and on 20th Aug a person called me from hathway (+91 [protected]) it was unfortunate that i was not available. I hae called back that person and asked to come back again but he refuses to come on same day and communicated as he will be coming by 21th Aug by 11:00 AM.. I have tried to reach him couple of time he did not attend my calls. I called the customer care and asked them to update on this. They reverted back as installation will be done by 21th Aug evening but I have not received any of the calls. Again when I called to hathway customer service the executive said it will take 7 working days. when I asked executive to transfer my call to manager, the person cut my line. I have opted the hathway service for only one reason because they promised the activation of service in 3 working days and now they are saying 7 working days(is a company policy). If you can not driver on time then company have to inform us before we opt the service or they have to be clear with there policy . I am loosing out lot of my work and effort because the fake service from hathway. This is not tolerated. Can any one please help me on this ?