Hathway — Broadband [protected]

Address:

Ramapuram, chennai

Hi, I have taken connection 6 months back (150mbps plan) and am facing internet slowness from day 1 getting 40 to 50 Mbps only most of the time. I have raised many compliant and there is no proper solution. Also, facing frequent disconnection while using VPN for office work for that they asked to buy static id additionally. After I got static id also facing the issue and can't work when sitting in the next room from modem place. Finally, today I got a call from technical team and they confirmed that the provided modem from Hathway is just a connector and not like a global wifi modem or router and thus connector will not give good range. To confirm this they have taken 6 months and asking me to buy global modem or router which very bad. Why the sales persons are not informing all this when we taking connection and why you guys are cheating the customers. Please share this details to your senior management so they should know how they cheating the customers.