[Resolved]  Hathway Broadband Noda — Low Speed and frequent disconnections - Worst Service Ever

Address:

Gautam Buddh Nagar, Uttar Pradesh

This has reference to my ongoing relation with hathway broadband service provider(Noida) which i am using since last six months. I opted for 5 mbps speed. First three months the speed was more or less ok and view same i renewed paying 3300 for further three months as it was renewed the problems started occuring such as frequent disconnection, very low download speed i.e 10-15 kbps. Initially i ignored but after some time it went worst to tolerate I complained a lot and after so many complains the reply from their engineers were - It is shared line and load is too much - Hathway is cheating their customers by telling it is dedicated line - Some of the equipments can not carry further load - It may get rectified in few days or even weeks. Several engineers visited to sort the problem all were on same lines that it will be rectified as hathway management does not have sufficient equipment and a dedicated line instead it is a shared line. I tried sending them email with proof on their "[protected]@hathway.net" but all in vain as no one interested in even replying to th email. I got few calls at last asking me to further renew my account and executives even misbehaved over phone and asked forcefully to renew. I was threatened upon asking for compensation and beng told that not a single day will be given as a compensation which was earlier promised by their team leader in Delhi and many times by customer executives themselves. Question here is - why no govt official interfere and check the integrity on what they promise - Why they don't reply on their email ?? - Why we even today becoming fooled by such companies - why strict action is not taken against their promises which is not in writing - why no one is checking that whether it is dedicated line or shared line - Anyone interested in hathway broadband pls check and first do your homework before subscribing Brgds Hathway acct No. 1050106