Hathway — Broadband not working throughout mumbai

Address:

Mumbai, borivali, dheeraj enclave

I have two hathway accounts one for office and one for home. Since 2 weeks hathway broadband is facing regular outages at any random time and even when the internet is working it isn't giving fulll speed. On contact ing hathway local provider or even main office there is no reply. The outages are getting worse day by day. There is no clear response as to what the problem is and how much time will it take to resolve completely. This is happening in our whole area(borivali). Our society co-op board contacted hayhway but after sometime even their calls were not answered. We are getting forced to switch to other network providers. Very bad customer service and even the service is abysmal now.