[Resolved]  Hathway Broadband Services — Issues with Broadband connection and pathetic customer service

Address:

Bangalore, Karnataka

I have a 15mbps broadband connection through Hathway (Customer Id 910000) which is not functioning properly since March 4th 2014 - makes it almost 18 days now). Everytime I call the helpline, I get a response saying the issue will be corrected in 24 hours or some line is being laid but nothing happens. The connection starts, disconnects on its own and gives a lousy speed of 15-20 KBps browsing speed even when functional. After filing nearly 7-8 complaints overs 18 days, I finally asked them to disconnect the connection and refund my money but nothing happens here as well. The senior managers apparently dont care! I request a prompt action to be taken and I request whoever is planning to purchase a new net connection please dont got with Hathway. It is absolutely ridiculous. Regards A completely unsatisfied and mighty pissed Hathway customer Siddhartha