[Resolved]  Hathway Broadband Services — Payment made to terminate my connection on Nov16 for account deactivated in 2017.

Address:	Hathway, Himayath nagar, Hyderabad
Website:	www.hathway.com/Broadband

I deactivated my hathway account and returned modem in 2017 as I am relocating to Bachupally near. I am continuously getting calls from hathway people from last year May to till date and asking to reactive my account. As their services are not available at my place I informed the same. Irrespective of my note they are frustratingly calling every day 2 times and asking for the reactivate. Finally I requested to terminate the service for the given account number on Nov 10, 2020.
Reason: To avoid calls.
(Radhika) is the person who initiated the request from hyd office. service id : 26112020W55110256, Transaction id : [protected] and also they informed once the account is terminated they will refund my amount. We called so many times to customer care no response. Everyday these people are calling and asking us to return the device for the account that got recently activated in Dec 2020. Without any connection how they are asking I don't know. I paid 425 rs to terminate and these people are saying they have provided the new connection recently and asking us to return modem for the new connection provided. And the girl Radhika played a very cunning role and she activated my account instead of termination.
When we called to customer care they said the same thing but they did not take any action. One of the customer care person is calling now everyday and talking very rudely and not listening to my problem any more. They are just playing with the people and not bothering about the actual issues.

Resolution : I want my account to be terminated permanently and refund my 425 rs
Acc Number : [protected]
Thanks,
Raju