Hathway — Broadband speed issue

ramesh.venkataraman

from Bangalore, Karnataka

Address:

Bangalore, Karnataka, 560097

The speed issue is very chronic. I have been having intermittent or no connectivity for my internet connection for the last 6 - 7 days. Last 2 days there is no connectivity at all.

Call to customer care does not resolve the issue and they connect the call to escalation team and put on hold for over 10 minutes and then the call gets disconnected (Apparently that is their setting) and no call back. Writing to helpdesk also has no benefit as they have been saying, i will receive a call from technical team but, that does not happen.

Ramesh

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Hathway customer support has been notified about the posted complaint.

Jul 08, 2016

Updated by ramesh.venkataraman the speed issues still unresolved and the speed fluctuates between 20 MBPS and 9 MBPS. I have paid for 40 and this is a low number.

No response from Hathway.

regards

Ramesh

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Comments

ramesh.venkataraman

from Bangalore, Karnataka

Since I raised this complaint, yesterday I got a visit from the cable person, who said that the main cable in the area has been changed and my connection speed has improved. however, it is still half that of what it is supposed to be.

for that, I received 7 phone calls yesterday, with different people calling and wanting to know my modem and wifi router details and promises that they will come home to fix the issue before 6 PM. however, no one has come till now and I am still awaiting resolution of my connectivity issue.

Regards,

Ramesh