Hathway Cable & Datacom — Ac number 201890 - pathetic speed and customer service | |||||
I'm paying for 600KBS speed however Hathway is giving the connection speed of 75KBS.. I have spent almost 100 Hours calling their customer service and informing them.. the Call center folks are first of all very rude and novice when it comes to technical knowledge. They will make me repeat a stupid step of turn off modem and restart it after 30 seconds then place me on hold.. come back after 10 minutes and give a ticket number. The ticket number next day gets closed by their engineer mentioning that the issue is resolved. It's easy for me to switch to a local provider and close all relationship with Hathway, but I want to lodge this complain against Hathway for cheating customers and doing false business to make money ! I'm attaching couple of images of the speed i'm getting from Hathway as proof Was this information helpful? | |||||
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Hathway customer support has been notified about the posted complaint. | |||||
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Resolved
2006
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+91 25 3252 0310
+91 11 6165 6655
+91 25 3252 0330
"Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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With reference to my above mentioned internet broadband #, I would like to inform you about the pathetic customer service & internet speed that your call center & technical service delivers to the customers.
It’s been almost a week that I have been calling your contact center to inform that I’m not able to browse the internet as the speed I’m receiving is worse than my phone’s 2G connection also !
Every time your contact center associates tell me a sorry and agree that I’m paying Hathway for 600KBS speed but I’m receiving only 50-60Kbs speed which is absolutely ridiculous.
To make the situation more worse all the ticket numbers they give me are not even attended by your on field engineers and without even resolving the issue the tickets are closed. Below are few ticket numbers that I have received and are closed without any resolution
Ticket # 16395664 | Ticket # 16396048 | Ticket # 16460111 | Ticket # 16470783
Ticket # 16470784
Along with this letter I’m also attaching the snapshot of the speed test conducted from the website www.speedtest.net which clearly shows that I’m only receiving the speed of 15-20Kbs. Please note this website is also recommended by your contact center team
I’m really tired of everyday calling to your contact center now, as they are of no use and hence I’m forced to write this letter as my last attempt to resolve the issue with Hathway, then next step from here would be to switch over to a competitive vendor and close all relationship with Hathway