Hathway Cable & Datacom — Cheating consumers by converting prepaid broadband to postpaid connection without intimation

Address:	560037
Website:	www.hathway.com

Dear sir,

My hathway account no is [protected], in the name of santoshr mr, mobile number :[protected]. On 28th sept 2016, i paid rs 1282 (Transaction id : mg4hbt, reference id:r[protected] to activate a monthly plan of 60 gb, 50 mbps.

From the day of activation, i didn't get the requested speed and it has been reduced to 80 kbps on 30th sept. When i called customer care to confirm the same, to my shock i was informed that my plan has been converted to postpaid plan. My question is after paying prepaid plan amount, my plan has been converted. So where is the amount rs 1282 which i paid for prepaid plan as anyhow after postpaid cycle bill get generates, i need to pay for that too again. First of all who has given permission or approval to change my plan type. For these question hathway broadband customer care don't have answer.

Every time they are promising like my issue will get resolve but till time i didn't get the solution. Believing this hathway service i lost my work from home option also. So please help me in compensating the same.

This is clear case of cheating the consumers.

I hope will get good response from hathway atleast in this public forum.

Note: also i have recorded audio which i had discussed with hathway customer service just before the activation of this plan.in the conversation nowhere i have request or given confirmation to change my plan type from prepaid to pospaid. As i dont have attach option i could not upload here.

Thanks,
Santhosh