Hathway Cable & Datacom — Internet connectivity issue, false promises, cheating with recharge money

Address:	Mumbai City, Maharashtra, 40013
Website:	www.hathway.com

Dear team hathway,

This mail in reference to my conversation with mr. sandeep (senior manager - customer service team) today because as usual my
Complaint to for internet connectivity is still not resolved (as per this trail mail & multiple other mails sent)

My hathway account no is [protected], in the name of my husband mr. rajeev gaikwad. the first complaint was raised almost 12 days back to which till date we kept getting different answers from different agents as well their managers. the next time we call asking for manager who had assured as resolution he or she disappears.

Infact today afternoon i spoke to ms. sruti (senior manager - customer service team) & she assured me that the issue will be resolved by today eod 6.00 pm. after seeing that the issue is not resolved post 7.00 pm i called the call centre &again one of your agent was giving me the same false promise to wait till tomorrow morning. after asking him to escalate to senior manager i spoke to mr. sandeep (senior manager - customer service team), he gave a prompt answer that there is some "permission issue" mentioned in my account without any tat. he mentioned that he also does not know when it will get resolved. i asked him that as to why i was giving false promises by different agents as well as senior manager & he does not have any answer to it. he clearly mentioned that there was need to recharge on my account since it was "permission issue"

I don't understand one thing, that how difficult was it to tell the truth about the issue rather than haressig us for more than 12 days now. my decision of refund is not based on non resolution of escalation but they way my escalation has been handled with all the lies & money cheating

This a clear case of cheating customers with requirement of recharge as well as non resolution to our complaint.. we have been constantly calling & following up with your agent & every single person till today evening has lied to us causing us so much inconvenience & loss of money.

Through this entire process we have been treated like fools & it seems all your agents are well trained to lie to customers, give false promises as well as cheat them with money.

I would want you to refund my recharge amount rs. 2900; transaction dated 27th of august, 2016. i need this refund asap.

This is most pathetic & worst customer service i have experienced.