Hathway Cable & Datacom — Non refund of the money for the six month future plan and the connection discoonected due to there non feasibility

Address:	411021
Website:	www.hathway.com/Home/NodalOfficer

I have sent a written complaint to hathway nodal officer and my account number of
Hathway broadband connection is 1118659. regarding theie refusal to refund an amount of rs.
4322/-. please note renewal of existing plan was done on 1st june 2016. the complainant for
Ome reason had to shift to pasan-sus road pune where hathway connectivity does not exist.
In the interim the i have approached your customer care and apprised them the
Change of residence and i was assured that the transfer and relocation would be feasible. but
As there is no connectivity of your service the i was asked to terminate the
Connection with immediate effect and the above mentioned amount lodged with you would be
Refunded and the account would be closed. but hathway customer care people have refused to
Refund not giving any reason for this about face.