Hathway Cable & Datacom — Poor wifi speed (download and upload)

Address:

Mumbai City, Maharashtra, 400005

Very poor download and upload speed.

Such a pathetic service provider!! refer attached speed test results. my upload speed shows 0.0 mbps and download speed as low as 1.20 mbps (please note : my plan should have a download speed of 8 mbps)

I have purchased a quarterly plan, 8 mbps, 50 gb, for my wi-fi, for 3434 rs. i have raised numerous complaints to the appellate authority about my problem, but they just don't care to resolve the issue of the speed.

This is complete negligence on their part. their technical support (no: tel[protected] lacks complete knowledge and engineers don't bother to call and when they do come over to our residence to check the issue (that too after much follow up) they aren't in a position to resolve the issue. they don't answer calls either and i do not know where to go to escalate my problems.

My complaint numbers are : 17272762 / 17322451 / 17328616 / 17370192.

The frustrating part is by default their system automatically closes the complaint the next day without even resolving the complaint.

I wonder what is the senior management doing about it. their service is so very poor and they are totally un professional and non committed. with this "care a damn" attitude they need to be pulled up for their actions and made accountable. they have no right to behave in this manner.

It is so very disappointing and utterly frustrating and mind you these complaints keep recurring simply because they are just so sub standard in what they do. complete street side vendor.

They are very prompt in making calls to collect the money for renewals and sending sms reminders "please pay on time to continue enjoy un interrupted services"

Dear hathway - your services are always interrupted!!! wake up buddy, times have changed, else you will be in no man's land very soon, there are many service providers in the pipeline!!! your sloth like behaviour is going to cause you irreversible damage... so grow up and do your homework well...