Hathway Cable & Datacom — Regarding the services

Address:	New Delhi, Delhi, 110018
Website:	Www.hathway.com

Respected person,
We are your recent customers from vikaspuri new delhi with a/c no.[protected].We were given false information regarding the modem and router as it was said that a router with double antenna would be installed but later a device was installed which had both inside.Secondly the connectivity is so poor that the wifi is not accessible in any other room except the one in which the device has been installed.Rather than solving the problem of the connectivity lame excuses are given I. E the connectivity is good but it is hampered by the doors in the house and if you want to use wifi in other rooms kindly leave all your doors open.When this excuse was unacceptable another suggestion was given by the concerned person to purchase another router with a special wire for every room.
This was the most annoying reply that anybody could have given and it is our request to you to please look into this matter and give us a valid solution.If nothing is done soon as we are pissed off from the day we have installed wifi from hathway we will have to move to another network which can provide services rather than excuses.

Regards
Arshiya