Hathway Cable & Datacom — Subscription not renewed even after making payment

Address:

560078

My account number is: 1563640

Complaint ref no: 16826155

I'm usually do not complain on anyone / anything. This time, i'm so very frustrated for false commitments. I decided to write here..

I renewed my subscription 17-may and it is 2 days, still the connection is not active. I might have called cust care around 10 times. Every time they say either it'll be done in 30 mins or with in 2 hours. Some of them say its billing issue and others say its activation issue. Whenever i ask them to connect to manager, they put me on a long hold and so i've to disconnect. My last hold time was for 22 mins. I'm very unhappy with renewal service.

Finally have spoken to a manager, mr. Murali — he has committed, it'll be resolved by next day 11am.