Hathway Cable & Datacom — Unethical Behaviour and Extra Charges Incurred

Address:	Surat, Gujarat, 395007
Website:	Hathway

Dear Team,

I am based out of Surat and we recently got an Hathway connection 2-3 days back.

The Account is in the Name of Mr. Harin Gohil
The account no. is 1606345

While making the connection, the technical person drilled a whole into one of the main water lines of the house leading in to a major leakage.

When enquired to the person handling the connection Mr. Kamlesh ([protected]), he has completely disowned the problem without even resolving the same. No futher communication from his end has forced me to put it in writing.

The internet connection meant for Rs 6114 has costed us 3000rs more because the water leakage issue was not informed and addressed at the same time.

We wish to continue Hathway for long term, however such careless behaviour, no customer sensitivity and irresponsiveness to the same forces me to think the other way.

Kindly provide the solution to the issue and refund the amount for the mistake made. Looking forward to hear from you at the earliest.