Hathway Cable & Datacom — Account Deactivated Even after the Bill was Paid

Address:	Hyderabad, Andhra Pradesh, 500072
Website:	www.hathway.com

Hi,

This is Devi Prasad, A/C no:[protected]

I have made this request of plan change from Quarterly to monthly.But still this is appearing on as a Quarterly plan.Payment for feb month was done on 31st Jan, 2017 but still my account got deactivated.Customer service people are saying that I am still on Quarterly plan, But as per my request I was told that I have been changed to a monthly plan way back in December.See the support ticket Raised in December( Ticket[protected]W174052).Now For no reason, I am bearing th loss.Payment was done from my side but account was deactivated.I kindly request to deactivate and refund the money that I have paid.