Hathway Cable & Datacom — Continuous unpleasant experience while dealing with hathway cable services

Address:	110027
Website:	www.hathway.com

I am highly disappointed to express continuous unpleasant services which i am receiving through hathway cable providers.

Summary of the incidence :
-i have made a six months payment against my hathway cable services covering 22th oct'2016 till 22nd april'2017
-there have been some changes in the pricing of the services post my payment and it started with respective vendors effective 1st nov'16
-there were quite many channels which were disconnected without any intimation like 407 (Zee q), 408 (Disney junior), 140 (Star movies), 804 (Discovery turbo), 277 (Ndtv profit), 276 (Et now), 275 (Cnbc tv 18) etc
-when we make advance payment then it is always confirmed to us that there will not be any change in mid-way benefits/increase/decrease in taxes, etc
- when observed these missing channels then we made various calls to our vendor manager mr. Gajendra singh (Contact number: [protected]) but there was no answer to any of the calls
- we reached out to the location at subhash nagar to meet in person and share the concern however there was no one to connect and the available person mention to call customer care. This is really unacceptable that no one is available in the center to address such issues
- i called to the customer care to discuss the issue/concern in greater detail but the concerned person who attended the call was so much reluctant to understand the issue and was only sharing the limited information which he has considering it as a bible. Is it really the way to handle a customer who is having a concern which is not in sync with the information you have. Mr. Sumit is the executive who handle the call and he was not ready to share his complete name
- i would like to understand why are you taking advance payments when you are unsure about the change which may or mayn’t happen in the middle of the year/month???
- if you already have a policy/procedure of advance payment then how a removal of channels been done when i have already made the payment for those particular months/dates
- customercare representative mr. Sumit mentioned that the package revision was supposed to be done in the september but got delayed and suddenly it happened in november. On the other hand, the vendors are saying we were never informed about this change or plan for future and suddenly it happened now and they end up receiving calls from various customers because of the panic situation
- why will i pay for the channels and that too in advance which got disconnected all of sudden???
- will i get refund of the amount which i have already paid but hathway is not giving me the service from last 30 days
- box and card number details are : 26101899 & 46642625 / cheque # 565776 and cheque paid amount is 1710
- on 12/22, received call from customer care asking for name of the channels and also they confirmed that these channels will get activate by evening with no extra cost. Again false statement and another cheating which caused severe harassment
- on 12/26, another call came in that the vendor will be coming and give them the list of the channels to get it activated with no extra cost. No action happened even after waiting till 12/27
-on 12/29, a call was received that we are closing this ticket with no action which was even more worse to know and we kept on saying how can you forcefully close the ticket without satisfying or giving solution to the customer. Here are the details of the message received “ your request for package with a service request id[protected]w040607-1 has been resolved as per our records. This is illegal and unethical to close the request without giving solution
- kindly refund my entire amount which i have paid in advance because this is pure cheating with the customer on the charges you are taking for non-paid services and after raising the ticket, false statements continued with no solution.

I would like to get my money back immediately.

Contact numbers for further discussion : [protected] and [protected].

Regards,
Nidhi & sandeep malhotra