Hathway Cable & Datacom — hathway not refunding for payment made txn id[protected]

Address:

Chennai, Tamil Nadu, 600100

Below is the initial mail i sent to hathway customer service on apr 5, 2019 and the response i got from them. But still i have not received refund from them and its been 20 working days. Please take necessary action.

Hi,

I applied for hathway connection and your sales rep mani promised connection within 1 day. I was asked to pay rs. 1343 and i did it yesterday.
But today cable team visited my house and seems it requires 600 metre of cabling and it requires approval. This may take 4 days minimum as per them.

But i am in need of connection urgently.
So please refund the amount which i paid rs. 1343. Attached the screenshot fyr.

Account number: [protected]
Payment txn number:[protected]

Mr. Mani contact fyr - [protected]

— response from hathway as below —

Dear customer,

We regret the inconvenience caused for the delay in response.

We have forwarded the request to concern team for processing. Our team will reach out you shortly.

We hereby to inform you that our services are not available in your location.

We are looking forward to serve you in future soon.

This refund will get processed in 10 working days on the account. Till that kindly bear with us.

In case of any queries kindly write to us back.

We are always happy to help you.

Regards,
Hathway broadband - tn