[Resolved] Hathway Cable & Datacom Ltd — paid for "Ultra 1 MB Prepaid Unlimited" (NO FUP) plan but speed is worst around 0.3Mbps

jyotsnap

from Indore, Madhya Pradesh

Address:

Mumbai City, Maharashtra

Hi, My Hathway ac no 919704, Jyotsna from Mumbai. Recently, I am using Hathway's "Ultra 1 MB Prepaid Unlimited" (NO FUP) plan. "No FUP" means no fair usage policy apply to this plan. Since last 2 weeks, am having bad speed around 0.4Mbps to 0.6Mbps speed during day time and at night getting around 0.12Mbps to 0.3Mbps. Even after requesting Hathway Support to fix my connection issue since last 1 week, nothing is changed.Am getting same minimum speed while I have paid for 1Mbps(NO FUP) plan. I have sent so many speedtest.net result's screen shots and results weblink to Hathway, But still my issue is not resolved. I have attached the speedtest result taken on 26 Jan 2014.Also check those speedtest.net results on these links. 26Jan night http://www.speedtest.net/my-result/[protected] http://www.speedtest.net/my-result/[protected] http://www.speedtest.net/my-result/[protected] http://www.speedtest.net/my-result/[protected]

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Complaint marked as Resolved

Hathway took 15 days to identify and resolve my problem. For this issue, I called the same sales guy who had offered me that Internet Plan, and thankfully He was very supportive. Also I had sent email to nodal officer, so one senior engineer from their support team contacted me, who helped to identify the main problem.