Hathway Cable & Datacom — Router issue

Website:

Www.hathway.net

My acc no [protected] registered name (Vision earth realtors)
From last saturday my router is showing offline and i have only one internet connection i had called to hathway customer support too many times all the times they r lying that they will send technical man to the office from saturday they are committing same false promises after calling too many times no one visited to my office yet now i get very dissapointed very un sattisfied plzz do the needfull as soon as possible

Thanks
Vaibhav vishwakarma