[Resolved] Hathway Cable & Datacom — someone else using hathway connection on my id. my hathway account still not closed.

subh4web

from Noida, Uttar Pradesh

Address:

A-65, Sector 48,, Gautam Buddh Nagar, Uttar Pradesh, 201303

Dear Team,

My Name is Subhash Singh My Hathway Account No. is [protected].

8 months ago, I have requested to close my account to the Hathway Broadband & they confirm me that your account has been closed.

I still get bills on my mail(bills paid by someone else), SMS & a lot of calls from Hathway.

I have paid all my due to the Hathway & also, I have submitted my Hathway devices to the Hathway's service guy(Receipt Attached) on 19th January 2019.

Every time, I call customer care about this issues, I get either of these answers -
1. Your account has been closed.
2. You can visit to the nearest Hathway center.

For more details please check the attached files.

Thankyou

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Sep 12, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2019

Hathway Customer Care's response Dear subh4web,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

Oct 07, 2019

Updated by subh4web Hi,
My problem has not been resolved yet, I am still getting the same(Invoice) mail.