Hathway Cable & Datacom — technical problem and online selection of broadcasters bouquets

Address:	Hathway House, 137/138, Infantry Road, Bengaluru – 560001, 560001
Website:	www.hathway.com

Account no. [protected]
Customer name: govind raju
Customer mobile no. +[protected]
Customer email id: [protected]@gmail.com

I had written several emails to the nodal office - karnataka and to the digital cable tv head updating them on the issues i'm facing. Firstly, i'm not able to select and activate the broadcasters bouquets online as prescribed by trai on their official website. I also met the nodal officer in person and explained him about the above but, he was helpless and directed me to digital cable tv head who's in mumbai office to whom i have written around 20 emails.
Secondly, i had activated online a couple of months ago few packs alongside the fta channels after remitting the requisite fee and pack charges but, these channels so activated are giving an error message "technical problem". The money i have paid them has been of no use since the channels aren't being tele-casted due to technical issues. I strongly condemn this and demand suitable action be taken against hathway. I have made several complaints but, none have turned up to resolve the issue.
I would wish to challenge this legally for the amount of mental trauma i have undergone in the due course.
Request the concerned to initiate stringent action against hathway and accordingly assist me in getting the justice reinstated.
Thanks in advance.