Hathway Cable & Datacom — technical problem and selection of broadcasters bouquets online

Address:

Hathway House, No. 137/138, Infantry Road, Bengaluru – 560001, 560001

Account no: [protected]
Customer name: govind raj
Customer mobile no: [protected]
Customer email id: [protected]@gmail.com

I have been writing mails to the nodal office - karnataka and digital cable tv head updating them on the issues i am facing viz., firstly i am not able to select and activate the broadcasters bouquets online as prescribed by trai on their official website. I also met the nodal officer in person and explained him about the above but, he was helpless and directed me to digital cable tv head who sits in mumbai office to whom i have written around 20 mails.
Secondly, i had activated online a month ago few packs alongside the fta channels after remitting the requisite fee and pack charges but, these channels so activated are giving an error message "technical problem". The money i had paid them has been of no use since the channels aren't being tele-casted due to technical issues. I strongly condemn this and demand suitable action be taken against hathway.
I would wish to challenge this legally for the amount of mental trauma i have undergone in the due course.
Request the concerned to initiate stringent action against hathway and accordingly assist me in getting the justice reinstated.
Thanks in advance.