[Resolved]  Hathway Cable & Datacom — Unable to provide internet connection after taking money.. Delay in refund now

Address:	500079
Website:	www.hathway.com

I called hathway hyderabad branch to buy a new internet connection for home. I got a call in next 5 mins from some sales executive saying he will meet me in noon to take documents and money. Hathway executive from himayatnagar, hyderabad branch came to my location (Hastinapuram, lb nagar) by bus (Wow that's crazy in hot afternoon and took documents and cheque of inr: 3100 for a 6 months unlimited internet plan. My plan was to commence from 1st june and they agreed to install connection on 31st may so my connection will be active from 1st june.

I kept on following up with sales guy for the connection on 31st may and spoke with his manager too. They updated that due to month end there are many connections so my connection will be done on 1st june. I called on 1st june afternoon as none visited my home. Sales guy said it will be installed by end of day or for sure on 2nd june. Same story repeated on 2nd june as none visited to install.
On 3rd june when i again followed up sales guy updated that they can’t provide connection at my home as there are no services. (What a #, sales guy visited my home and took money and confirmed me there is a box nearby home around 300meters and even in case it’s not possible they will install a new box at my home). I got to shout on sales guy and his manager where they said they tried but no option and they refund my amount.
Refund issue: sales guy said he will come to my home and give back my money and take the receipt which he gave me for payment. Waited since 3rd may till june 7th (Today writing complaint).
Today 7th june they updated that money can’t be given in cash and they can only give it in cheque mode that too will take 20-25 days.
1. Why the hell sales team is not aware if they can provide a connection at my home or not?
2. Why the * they confirmed they will give connection to me and updated me after a week that they can’t provide connection?
3. How are they being in sales team when they don’t even know how the refund process works?
4. Even today when i spoke with sales guy he updated me to visit himayatnagar branch personally and they will give amout in cash if i show my receipt. When i visited himayatnagar branch they updated that nothing can be done in branch and only sales guy who was involved in taking money can process refund.
5. How the hell in this world this is the response from hyderabad headoffice?
6. This is like none are bothered about customer once money is paid.

The worst service i have seen ever in my career.
I have been a act customer since 5 years and was planned to changed to hathway, but thank god i was able to realize well before it’s installed.

My hathway account id: [protected] (My account is activated without even my connection is installed  )

Sales guys from hathway contacts:
+91 [protected].
+91 [protected]