[Resolved]  Hathway — Changed my plan, asked me to pay and then disappeared

Address:

Mumbai City, Maharashtra

Dear Sir, I am using Hathway broadband connection for last 4 years. My account no. is 612729. Representative (Sanjeev) from Hathway called me at the time of renewal during last week of September 2014. Asked me to renew it to new plan that has 50MB bandwidth. But for the new plan, my existing modem is required to be changed as it doesn't support the new 50MB bandwidth. He confirmed me that if I make the payment today itself, will ensure to fit me in new plan and send his guys for the change of modem. Cost for change in mode which was included in the plan. And so I made the payment immediately through Net Banking. Today its almost 3 weeks, nothing has been done so far. I am still with OLD MODEM. Everyone disappeared. I have called 6-8 times in customer support and every time they say within 2 days it will be but no luck. So, I have paid the bigger amount for the new bandwidth but still on old connection. Inspite of being harsh in my last 2-3 calls to customer support people, they aren't affected with it. I have even asked them for the refund but they have are even denying it. I don't know how to deal with such fraud people who fools their customer, take their money but don't provide services to them. Please Advise!!! Regards Manav Sain [protected]