[Resolved]  Hathway — Complaint of hathway service provider

Address:	Mumbai City, Maharashtra, 400030
Website:	www.hathway.com

Respected sir / madam

my name is sunil yashavant shivalkar...My complaint is against local person who receiving the cash and datta more who is in charge of disconnection

since15 years we are valuable customer of hathway cable...And today we get bad service from local operator of hathway

i m giving the whole description of cable service

from 10 years we had local hathway person his name was venkat who was receiving cash from us and giving the service...Due to cancer ..Venkat had dead and one and half year ...Approsimately 18 months no person has come to collect hathway cable charges of every month

and as we are staying in slum area it indicates we are below poverty line...Our family income is as not as to be...We have to maintain all consumption ...Ultimately at last no saving...

And due to no person of hathway the amount of debt was incrasing every month ...After 6 month we hear from some one that venkat of hathway digital cable person has no more so we waited for new person to come 1 year has been passed after that no one has come...


Then i had intimate hathway customer desk to send any executior for collection of money...Ultimately we have to give the debt of amount...Which was burden for us...So company hear us request and had send new executior to collect the cash

then as usual we had told to hathway employee that mistake is from u r end...So we could not pay the whole year money at one time we will pay partly

so he had told us pay previous outstanding 1 month and pay 1 current month...Then we had accepted his proposal 1 month outstanding and 1 current month ...Total 2 months...So this is repating us every month


as new changes has come to hathway...Recharge u topup plan before disconnection line...And enjoy all benefits...So we have accepted hathway new changes


so it is hathway duty to inform customer to pay current and previous money on time or just intimate the date...I accept that we are receving msg ...But the cable person who is reciving the cash...He is not punctual ...Neither he his coming on time neither he is calling us to pay the money...Or not reciving the call which he has given

i m giving his all details ...The person name is vishal who is receving the cash from us at every month and his mobile number is [protected]...
Vishal is neither intimating us nor he reciving the cash on time


and his superior his datta more...They directly discoonecting the cable without asking customer...It is mistake is from hathway end...Hathway has given them responsibilty to maintain relationship against hathway and customer...

They directly disconnecting the cable without asking us wether vishal cash reciver is coming on time had he call or had he intimate earlier...


Datta more number is [protected]

totally bad service from hathway end...I want to appeal my strick complaint against cash reciver vishal and datta more who is incharge of our area...


It is request avoide my disconnection and reactivate my connection...And send new person to our area on time before avoiding disconnection...

We also don"t like to keep outstanding of hathway money...Ultimately it is government money ...It is asset /...And we don"t want to become liabilties for hathway


so plz take action on vishal and datta more...And give me the revert of my complaint ...


My regitered number is [protected]


and plz call me on allternate number [protected]