Hathway — Complaint Regarding Unfulfilled Internet Service by Hathway Broadband

I am writing to express my deep dissatisfaction and frustration regarding the internet service provided by Hathway Broadband. I am a loyal customer of your company, and I have always relied on your services for a seamless internet connection. However, today has been an extremely frustrating experience as I have not received the promised internet service since the morning.

I had important work commitments that required a stable internet connection, and I specifically chose Hathway Broadband for its reliability. Unfortunately, I have been unable to access the internet throughout the day, which has severely impacted my ability to work from home.

I would like to highlight that I have paid for the internet service in advance, and it is disappointing to see such a lapse in service quality. I expected Hathway Broadband to uphold its commitment to providing uninterrupted internet access.

I kindly request that you take immediate action to resolve this issue and ensure that I receive the internet service I have paid for as per our agreement. I believe that a prompt resolution is necessary to compensate for the inconvenience and financial loss I have experienced due to this service outage.

If this issue is not addressed promptly, I may have to consider registration
of complaint in consumer court

I would appreciate your prompt response and a clear plan of action to restore my internet service and prevent such issues from occurring in the future.