[Resolved]  Hathway — Connection Deactivated Reluctantly before due date Accouny# 999525

Address:

500062

Hi There, Please consider this humble request of mine and take proper action. I am hoping I can find some resolution from you guys as I feel very helpless by the way hathway treats its customers. I got my Internet connection for 2mbps renewed on June 30 2015 as shown in the attachment. As mentioned on the receipt, I paid an amount of 1650 for 3+1 offer which means the connection lasts till October 30 2015, however, the connection was deactivated on September 30, 2015. I called up the customer care and informed them of the situation and told them I deserve 1 more months of service. They requested for the bill copy which I sent, customer service agent promised that my internet would be re-activated within 3 business days. It has been 9 days now and the problem still remains unfixed. In addition to it, I received a call from the billing team by an agent named Pavan on October 6th 7PM stating they will fix the problem in 24 hours, I emphasized him the urgency of the connection to be reactivated and the problem I am facing, I tried to be really polite, to which he promised he will get it fixed in 24 hours. To my surprise at 7.20 PM I received a message stating my complaint ticket has been closed, I can understand they have their TAT to be met so I did not react. Today is 9th and I have neither heard back from them nor do they respond to my petition. I am tired of calling the customer care again and again while they respond saying it should be taken care of billing team and not us. Now I have again raised a new ticket to have the problem fixed, I sent multiple emails to the nodal team even mentioning I would be forced to lodge a complaint in the consumer forum, yet they are reluctant in responding. I need answers for the below questions. 1. Why was my connection deactivated so reluctantly while I still had 1 month of service. 2. When I notify about the problem, why does it take 3 days just to re-activate the connection. 3. When I call up the customer support why do they not fell responsible and why do they try to escape saying its billing team problem, why can’t they get me connected to speak to billing team. 4. Why does the agent Pavan give me false commitment of resolving the issue in 24 hours and doesn’t respond at all? 5. Why was the ticket closed without the problem being closed? If I am not getting answers for the below questions I will reach out to consumer court as this is not the first time I am being troubled by Hathway, this happens again and again. I am an LLB student and very well know how to proceed legally. I am not sure how this Complaint Board works but please please please help me if you guys can. I am, unable to attach the bil, hence mentiong the bill no Receipt# 476143 Book# 9523 Thanks & Regards, Suman