Hathway — Didn't get the promised speed

Address:

Pune, Maharashtra

Hello, myself Rahul Rapatwar and my hathway account number is 1048986. My current internet plan is "HD 4 STREAM 50Mb Qtrly U" which was recently renewed on 26/12/2014. Since Monday i.e. 5/1/15 my internet speed was downgraded to 1 Mbps so I thought there might be some problem with the network on you side as it always does and few days later I received a message stating that my FUP was 100% crossed while I didn't use 50 GB of FUP fully so on Friday i.e. 9/1/15 I raised a complain regarding the same to the Customer Care and was told that the downgrading of speed was wrongly happened and also my FUP wasn't reached 100% so the problem as told was supposed to get resolved by that evening but it didn't. I again called in evening of the same day as a reminder of the problem still unresolved and I was told that it would be solved within couple of hours but it never happened. The next day i.e. 10/01/15 I got a message that my complain was resolved and closed but it wasn't so since that day i.e. 10/01/15 till now everyday or alternate day I raised a complain which was getting closed the next day stating that the problem was solved. The fact is the problem is still not solved and its been almost 15 days which is so disappointing. This problem has caused me lot of downs in my work and hindered me a lot and I paid for this plan because I need high speed during my work so as approximately 15 days of my month are wasted I want the issue to be resolved and also want my monthly FUP renewal date to be extended by 15 days so that I get ample time to use my FUP properly as per my regular usage. Below are some of the complain IDs that I raised during this suffering. 11624845 11670795 11617592 11643271 Regards Rahul Rapatwar