Hathway Digital Cable — Setup box issue

Address:	Hyderabad, Andhra Pradesh
Website:	www.hathway.com/

Team,
The below mail complaint is forwarded to Hathway complaint section on their web site.
[protected]@hathway.net and [protected]@hathway.net.
But the mails were bounced back as their mail quota box is full.
I believe their mail inbox was full as they are not responding to other consumer complaints.
Please help me in getting my issue resolved asap.

Best Regards,
Rakesh
[protected]

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Issue dated : 16/08/2015


Dear Team

This is with regards to the hathway steup box (which is out of warranty) provided by your team here in hyderabad.
Last month the set up box stopped functioning due to sparks coming out of the box.
Up on checking with your local cable operator, they confirmed that the box is of no use as the board inside the box is

burnt & I have to buy a new one which costs 1350/-.
And the main reason behind the box damage is due to 3 pin wire which was provided by the hathway team only. Due to the

power passage inside the wire from the television to the set up box, the setup box is burnt.
As per the suggestion from your cable operator, I had called up the LG executive to check the problem with my TV.
The LG team charged me Rs.550/- as visiting charges and finally confirmed that the issue is not with the TV, but because of

the cheap quality wire which was provided by Hathway.
When I started arguing with LG team, they pugged in their LG branded wire to my TV, & the power is not passing through.

The final conclusion is MY SETUP BOX IS DAMAGED DUE TO THE CHEAP QUALITY WIRE PROVIDED BY THE HATHWAY TEAM, and I had to

pay Rs.550/- to the LG team just to confirm that the fault is at your end.


Hence, I request you to please replace the setup box with out any charges.
I agree that the box is out of warranty, but the issue is not with the box, but due to the cheap quality MADE IN CHINA wire.

You may find the attached images of the wire issued by the local Hathway opertaor.
Your quick response is much appreciated.

Regards,

Rakesh Chatla
Ph : [protected]
Email id: [protected]@yahoo.com

Hathway Card no.[protected]