My family was using hathway internet in Delhi, we moved from that place, placed the request to deactivate the account and collect the modem. Not sure hathway did it or not.
Now after many months I got a mail from hathway: SUBMIT DEVICE URGENTLY TO AVOID LEGAL HASSLES !!!
basically saying, if I don't return the modem they will take legal actions.
I am in Bangalore now.
This is complete torture from the Hathway team
1. I have stopped using Hathway for many months now, but I still get 7-8 calls on a daily basis to renew my connection and all their executives are rude on call.
2. Sending a mail for legal notice is plain torture to the consumer.
I am willing to pay for the modem but this kind of mail is very disheartening. Please let me know how can we solve it, if I need to pay how can I pay and what's the procedure to avoid legal notice and kindly give me proof after that that my account is settled and I don't owe you anything so that you don't threaten me with these emails.
If somebody has lost the device (which I hadn't) there should be an easy way to get the money like keeping the deposit, sending them threatening mail is very rude. I am willing to cooperate, but if I don't get an appropriate response, I will also go to consumer court for the harassment Hathway team had done to me over the last few months and with this mail.
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