Hathway / Gujarat Telelink [GTPL] — Broadband connection not working

Address:	Ahmedabad, Gujarat, 380004
Website:	www.gtpl.net

Userid: cpkakani

I am having the issue of error 651 since last 17 days i. E. From 8/05/2016 and regarding that i have registered many complains at company's site.

Also i have called number of times to company's customer care regarding the issue but it has not been solved yet.

After complaining for 5 days company's technician visited home and told that problem is with the wire and as result it has to be replaced. Also they told that some other guy would visit home the very next day and will re-wire the whole connection. But since that day no other guy has visited to solve the problem.

So, as a result i am still facing the "error 651".
I have been calling company's customer care daily regarding the same issue and each time i have explain them the whole issue and each time they say it will be solved within 24 hours. But it is not yet solved.

So, i am requesting to disconnect my connection and pay my money back as i have already paid the amount of rs. 4500 as one year plan and its term is going to be end in this august i. E. August 2016.