Hathway / Gujarat Telelink [GTPL] — Compensation for no internet connection

My Internet connection was not working since last 5 days, from 17th September 2021 to 21st September 2021, I have asked costmer care service to add 5 days to my existing plan but they said you can email for this type of request we don't have such type of authority, hence I am sending mail from past 2 days but no one is replying.

I was not able to do my office work due to no Internet connection hence I need compensation by adding 5 days in my existing plan.

User ID: hp03_5