Hathway / Gujarat Telelink [GTPL] — Frequent disconnection of Internet

Address:

202, 2nd Floor,Sahajanand Shopping Center, opp. Swaminarayan Temple, Shahibaugh, Ahmedabad - 380004

Every other day or at mid night, the internet connection gets disconnected. Every time I need to register a complaint. And now also at this time 21 August 2021 09:30 PM, internet connection is disconnected. And if I call the customer care, they have only one answer to say, "Please be patient, it will get fixed within 24 hrs". But they never escalate the issue or update me what is the real issue.
I wanted to know, why this problem occurs so frequently. Half of the time, the internet service just does not work. As I have raised complaint so many times, still not getting the permanent solution, I am raising a complaint to consumer forum. I have the ticket history which i have raised within last two weeks.
GTPL complaint number: [protected]
Current ticket number: 11840430