Hathway / Gujarat Telelink [GTPL] — HD setup box

Address:

Gandhinagar, Gujarat, 382021

I am using your chennal at my resident since last two years. This year on 10th April your local service provider contractor came at my resident to collect fees, at that time I handed over more then Rs 5000/- to your agent for new HD setup box. After waiting for long time due to shortage of new HD setup box at your Gandhinagar Office. Before two days back he installed new HD setup box without activating HD service. Today morning at 9.42am I visited at your sector -22, office to make inquiry why HD service is not activated since. The person who seat on inquiry counter named Mr Sahdevsing /Sukhadevsing answered me to contect your service provider agent Mr Vanrajsinh Chavada we are not here to answer our complain. I shocked to here his answer and attitude my immediate replay to that gentalman is to clearify whether I am a customer of GPTL or your agent. Why i opted GPTL because of his local office nereby my resident . I am staying at plot no 457/1, sector - 22, Gandhinagar. In the market so many HD TV Chenals service providers are available why I should approch you if your office is not ready to accept me as your customer and pushed me to contect your agnets you people signed with Mr Chavda. I siged with GPTL and pay fees to GPTL.
Kindly take appropriate action and clerified me
1. I am a customer of GPTL or not urgently
2 in future GPTL is answerable to me for any griviance or not.

Your replay will help me to to take decission whether i should opt your service or say good by you henceforth.

Tejas V Trivedi
C/o V R Trivedi
PLot No - 457/1
Sector- 22, Gandhinagar.