Hathway / Gujarat Telelink [GTPL] — Internet Issue Since 22 Days And No One Taking Care

Address:

202, 2nd Floor,Sahajanand Shopping Center, opp. Shree Swaminarayan Mandir Narayanghat, Shahibag, Ahmedabad, Gujarat 380004

Hello Sir/Madam,

Hope you are doing well!

My name is Moulik Jadam from Ahmedabad.
User ID: mj_7
Email : [protected]@gmail.com
Mob : [protected]

I am complaining because I have been facing an internet issue for 22 days as well as a hardware issue, as I am working from home in this pandemic time and I need a good internet connection for my work but unfortunately, I am not able to work properly due to poor internet connection & I am not satisfy with the same.

Further, I have been complaining to the GTPL Customer Care since 15/05/2021 and today is 05/06/2021 it's almost 22 days. Also, I have personally visited the main GTPL office on 22/05/2021, but there is no change in internet connection. Hope you understand my situation, it's all about my job.

Also, I got a message from GTPL on 26/06/2021 at 4:53 PM (Dear GTPL Customer, our Engineer SHOIAB SHAIKH is on his way to reach your installation address for resolution of your Ticket No 9846936) and at the same time I got another message (Dear Customer, The Ticket No: 9846936 has now been resolved). I don't know how they closed my Ticket without visiting, without submitting OTP and without resolving anything, and how they had closed my Ticket without doing anything. Honestly no one visited my home and I was waiting for them since 4:53. This thing happened twice with me. Please see the below screenshots for the same.

I have called one of the GTPL employee and he said please contact your area operator and I have called my area operator he said call the GTPL, I am totally stuck and I don't know what I have to do. Please understand my situation. As an Indian citizen, I am requesting you to please do the the needful. I will be more than happy.

Thank You!