Hathway / Gujarat Telelink [GTPL] — No internet since last 7 days

Address:

Ahmedabad

Dear GTPL Customer, your complaint with reference number 10539732 is registered. We assure resolution within 24 hours.You can track the status of your ticket on https://www.gtpl.net/track-service-ticket

I received this message on 24/6/21 but still the complaint is not solved and I am not getting any update for the same. If I call the customer service they tell us that their system is getting updated and we cannot see anything regarding your complaint number. I dont expect internet resolution now but I want my refund for this 7 days which I faced problem.